Simple and easy way for your customers to follow their requests on the Customer portal
Portal users often lose track of tickets on which they need to take action.
To find these tickets, users need to check approvals and go through the list of issues, opening each one individually to see if there are buttons to approve or comments asking for input.
Email notifications can get lost in the list, and when users open the portal, it is not obvious which tickets require action from them.
My Tasks allows Portal Customers to have a single view for requests waiting to for approval, to be comment to for transition. In addition customers have also the option to add request in a personal list by adding it from a request view page directly.
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