As a JSM project administrator, you can enter information about a support contract for each JSM project which will become visible for the JSM Help Center customers.
You can create one contract per JSM project.
→ In order to do so, select Contract management tab in the Project configuration of Worklog Report → then Create contract button.
→ From the dialog Create contract choose the type of contract (Monthly contract hours or Fixed contract hours).
Monthly contract hours
There are hours contracted per month, which means that the contracted hours renew every month until the end of the contract.
Fixed contract hours
There are fixed hours contracted for a certain period.
→ Enter a start and end date of the contract; contracted hours and a description.
→ Select Save → the contract information appears in a table view.
Saving a contract will automatically show it to JSM customers if Worklog Report is enabled.
If you want to see how the contract appears on the customer portal, you can do so by clicking on the Go to Customer Portal button.
→ You have the option to delete the contract.
Deleting a contract will remove it from Worklog report on the portal and it will no longer be visible for the JSM Help Center customers.
JSM Help Center customers can see the Contract information on the portal by clicking Show contract button from Worklog Report →
