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Here are some easy start videos:

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Configure Cloud access point/s for Advanced Requests Report for JSM Help Center customers

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urlhttps://www.youtube.com/watch?v=9wvVmifE4CYkzWGKBEVIzk
height300px
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Configure Advanced Requests Report on the portal

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overlayyoutube
_templatecom/atlassian/confluence/extra/widgetconnector/templates/youtube.vm
width500px400px
urlhttps://www.youtube.com/watch?v=Dbu4RteY_9YN3CB004gHRQ
height300px
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Configure additional fields on portal ticket (Advanced Request View)

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overlayyoutube
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width500px400px
urlhttps://www.youtube.com/watch?v=Jx_MC5beUGsV4JyibW5838
height300px
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Train your customers to get the most out of Advanced Requests Report

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overlayyoutube
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width500px400px
urlhttps://www.youtube.com/watch?v=0x6l4Oip_xol4XHuRhkYDc
height300px
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Extended information on how to use the report on the portal

Use the report