Versions Compared

Old Version 7

changes.mady.by.user Kameliya Magunska

Saved on

compared with

New Version Current

changes.mady.by.user Elitsa Velikova

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Image Added
Image Added
Panel
bgColor#E3FCEF

Use Cases that benefit your JSM Help Center customers using Advanced Portal Reports for JSM

Page Tree
root@self
startDepth1

Welcome to the world of

Advanced Portal Reports for Jira Service Management

! Are you looking for a way to take your service management process to the next level and provide an even better experience for your customers? Then you've come to the right place! Our add-on is designed

is built to help organizations

like yours

gain a deeper understanding of their service requests and make data-driven decisions to improve their service process.

With

our add-on

Advanced Portal Reports for JSM, you'll

be able to export additional custom fields in the Jira Service Management portal, giving your customers more information and context about their service requests. And that's not all - our advanced reporting capabilities will help you gain insights into your service requests and identify patterns or trends that can help you improve your service process.But don't just take our word for it - dive

provide your JSM Help Center customers with extended search among their requests and advanced filtering options. In addition, you’ll give them the power to export in CSV and Excel files and all of that on JSM Help Center.

Dive into our use cases and see

for yourself how our add-on can benefit

how Advanced Portal Reports for JSM benefits your company and customers. From tracking key metrics

like response time and resolution time

such as time to response, resolution time and custom fields that are exposed to the portal, to identifying areas for improvement in your

service process, our add-on has something to offer for every organization looking to enhance the customer experience and make their

service

management

process

more efficient. So, explore our use cases and see how Advanced Portal Reports for Jira Service Management can help you take your service management to the next level!

. Everything packaged with an easy configuration that let's you get started quickly.