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Use Cases that benefit your JSM Help Center customers using Advanced Portal Reports for Jira Service ManagementJSM |
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Are you looking for a way to take your service management process to the next level and provide an even better experience for your customers?
You are on the right place!Advanced Portal Reports for Jira Service Management is
built to help organizations
gain a deeper understanding of their service requests and make data-driven decisions to improve their service process.
With
Advanced Portal Reports for JSM, you'll provide your JSM Help Center customers with extended search among their requests and advanced filtering options. In addition
, you’ll give them the power to export in CSV and Excel files
and all of that on JSM Help Center.
Dive into our use cases and see
how Advanced Portal Reports
for JSM benefits your company and customers. From tracking key metrics
such as time to response, resolution time and custom fields that are exposed to the portal, to identifying areas for improvement in your service process.
Everything packaged with an easy configuration that let's you get started quickly.