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Self-serve time tracking report on requests

Worklog Report allows portal customers to independently monitor and track the time spent on each request. It provides clear, detailed insights into the time logged at each stage of the request, offering quick and easy access to this information. This helps customers manage their contracted hours more effectively. Worklog Report ensures full transparency and control, making it simple to track progress and plan accordingly.

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Example scenario:

Portal Customer:

→"How much time is left from our contracted hours?"

JSM Administrator:

→"You have that information available on the Worklog Report on the portal! Simply log in to view the detailed breakdown of time spent on each service request."

The challenge

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Portal customer wants to monitor how much time has been spent on their support or service request.

The solution

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Worklog Report can gain detailed insights into the time logged at each stage of their request. This self-service contract report allows customers to Detailed Time Tracking

  • Portal customers can see exactly how much time has been dedicated to

their individual service requests, helping them stay informed and in control of their contracted resources.Worklog Report is a self-serve contract report available

  • each service request.

  • The report breaks down time logged at every stage, ensuring clear visibility into the progress.

Self-Serve Access

  • The report is accessible directly through the customer portal

. This provides customers the ability to track time in real-time, without needing to

  • , exclude the need to contact support or rely on administrative requests.

They

  • Portal customers can instantly

access and

  • review all logged time

to ensure

  • , ensuring everything is

transparent

  • up-to-date and on track.

Transparency and Trust

  • Worklog Report

offers

  • promotes transparency

into

  • by showing how resources are being allocated

, which helps build

  • . This builds trust and confidence in the service being provided.

Customers can see exactly

Resource Management

  • Portal customers can monitor how much of their contracted time has been

spent on their requests and how it aligns with their contracted hours. This feature fosters a sense of accountability and ensures customers can better manage their budgets and expectations

  • used, enabling better budget management and project planning.

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