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Create a Global report layout for your JSM Help Center customers per project. → 1. Save a set of search and filter criteria as а Global view. → 2. Give custom name to it. → 3. All portal JSM customers can access the saved Global view later. |
Onboarding dialog will appear to announce that the Global views option is already available only for the JSM project administrators. After the first opening, the onboarding dialog will be automatically dismissed.
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→ The JSM project administrator has already selected some filter criteria.
In the upper left corner on the screen (of Advanced Requests Report view) there is a button option Saved views that provides the option to save this set of filters as а Global view.
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On click a drop down menu with an option to Save new Global view will appear.
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5. When Save new Global view is clicked an option appears to name this view and save it. For example: Custom Report 1.
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