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A Global view is a set of filter criteria (specific report layout) that the projectadministrator can save and provide to the customers. When the JSM customers open such Global view in the Advanced Requests Report, they will see the same set of filters that the administrator has set for them. |
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Save new Global view option is available only to the JSM ...
As a JSM Help Center administrator, you can create a certain report layout and save it as a Global view, so that your JSM Help Center customers can access it later.
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Onboarding dialog will appear to announce that the Global views option is already available only for the JSM project administrators. After the first opening, the onboarding dialog will be automatically dismissed.
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The JSM project administrator has already selected some filter criteria.
In the upper left corner on the screen (of Advanced Requests Report view) there is a button option Saved views that provides the option to save this set of filters as а Global view.
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8. The Global view Custom Report 1 can be deleted any time by the project administrator using the bin symbol at the end of the named view.
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