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As a JSM Help Center customer, you can access Worklog Report through JSM customer portal from Requests list and use the Export options.

Worklog Report provides two types of exporting:

  • Standard export

  • Detailed export

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Standard export

Standard export provide overview of the logged issues and associated time entries:

  • Issue Type: This represents the nature of the issue.

  • Reference Issue: The key to the referenced issue.

  • Time Spent: The total time spent on each issue, aggregated across all work logs.

  • Issue Status: The current status (waiting for support, closed, in progress, etc.) of each issue.

  • Requester: The user who created the issue

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Detailed export

Detailed export includes all of the information provided in the Standard export, with the addition of separate work logs for each issue on a second Excel page:

  • All of the details mentioned in the Standard export.

  • Individual Work Logs: A breakdown of the work logs for each issue. The information for each log contains:

    • Date: When the time was logged.

    • User: Which user logged the time.

    • Reference: The key to the referenced issue.

    • Description: The user’s description of the logged time.

    • Time Spent: How much time was spent, according to the log.

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