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As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).


Quick guide of how JSM Help center customers can use the report


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Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

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Created vs Resolved chart allows JSM Help Center customer to:

  • select a project

  • pick a time period

  • see the relation between created and resolvedĀ Jira tickets over a given period of time.

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SLA met vs breached chart allows JSM Help Center customer to:

  • select a project

  • pick a time period

  • select priority

  • select SLA

  • see the relation between the number of requests with met and breached SLA.

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