As JSM project administrator, you can enter information about a contract for each project to be visible for the JSM Help Center customers.
As a JSM project administrator you can add one Contract per JSD project.
As a JSM project administrator you can choose the type of contract to be visible for the JSM Help Center customers:
Monthly contract hours
There are hours contracted per month, which means that the contracted hours renew every month.
Fixed contract hours
There are fixed hours contracted for a certain time period.
→ In order to do so, JSM project administrator in Project configuration need to select Contract management tab → then Create contract button.
→ From the dialog Create contract choose Monthly contract hours or Fixed contract hours. Selecting Monthly contract hours or Fixed contract hours, you need to enter a start and end date of the contract and how many hours is the contract for.
→ Select Save → the contract information appears in a table view. You have the option to go to the portal from Project administration by clicking on Go to Customer Portal button.
→ You have the option to delete the contract.
Deleting a contract it will no longer be visible for the JSM Help Center customers.
JSM Help Center customers can access the Contract information from Worklog Report button to the portal →
