Service Desk agents can select which issue fields to allow the customers to see per project.
To do so, go to the Project Settings, to be found under the Advanced Customer Reports Settings.
There you can select from:
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Show Advanced Requests Report on the Portal If enabled, the Customer Portal will display the Advanced Reports button and the customers will be able to see the new report.
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Show All requests in the Report If enabled, the Customer Portal will display not only requests that they or someone in their organization created, but all created requests.
Note: If you select this option an alert message will be displayed to confirm your choice.
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Columns to Show The Service Desk agent can select which fields to be displayed in the customer portal report. These are additional columns that the customer Add/remove columns in the report.
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