As a JSM Help Center customer, you can use My Tasks on the JSM customer portal for every single request.
My Tasks on the Customer Portal
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My Tasks page
My Tasks page on the Customer Portal can be asses under the profile menu My Tasks. There are three request lists, each with a different automated sorting criterion, and one that is manually added by the customer.
To Comment (tab): AUTOMATICALLY ADDED TASKS
This is a list with all requests which might expect an answer from you.
To Approve (tab): AUTOMATICALLY ADDED TASKS
This is a list with all requests requiring your approval.
To Transition (tab): AUTOMATICALLY ADDED TASKS
This is a list with all requests you can transition to another step in the workflow.
My added tasks (tab): MANUALLY ADDED TASKS
This is a list with all requests you saved to My tasks - My added tasks tab is a personal group of requests that the customer has added themselves. Portal Customer can delete a saved request from the request page and also from the My added tasks tab.
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