As a JSM Help Center customer, you can use My Tasks on the JSM customer portal for every single request.
My Tasks request lists on the Customer Portal can be asses under the profile menu My Tasks. There are three request lists, each with a different automated sorting criterion, and one that is manually added by the customer.
To Comment: AUTOMATICALLY ADDED TASKS This is a list with all requests which might expect an answer from you.
To Approve: AUTOMATICALLY ADDED TASKS This is a list with all requests requiring your approval.
To Transition: AUTOMATICALLY ADDED TASKS This is a list with all requests you can transition to another step in the workflow.
My added tasks: MANUALLY ADDED TASKS This is a list with all requests you saved to My tasks. - My added tasks list is a personal group of requests that the customer has added themselves.