From “Jira Administration settings” (upper right corner of your screen) in your Jira Service Desk
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To do so, go to the Project Settings, to be found under the Advanced Customer Reports Settings.
There you can select from:
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Show Advanced Requests Report on the Portal If enabled, the Customer Portal will display the Advanced Reports button and the customers will be able to see the new report.
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Show All requests in the Report If enabled, the Customer Portal will display not only requests that they or someone in their organization created, but all created requests.
Note: If you select this option an alert message will be displayed to confirm your choice.
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pic of the alert message
Columns to Show The Service Desk agent can select which fields to be displayed in the customer portal report. These are additional columns that the customer Add/remove columns in the report.
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project select the “Apps“ option.
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There are several options in the left sidebar menu:
“Get Started“ - choosing a Jira Service Desk project to use the Advanced Portal Reports add-on
“Global Configuration“ - setting a Date / Time field format to use in the Advanced Portal Reports add-on and enabling Google Analytics to collect data about the usage of Advanced Portal Reports
“Get Help“ - accessing the Advanced Portal Reports’ Documentation and Nemetschek Bulgaria Support Team
