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Table of Contents

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If you need or use a particular field that is not supported, or have any questions, please contact the Nemetschek Bulgaria Support Team.

Supported fields

Standard System and Custom Fields

All standard Jira fields are supported (key, summary, description, dates, texts, lists, etc.).

Details about some of the supported fields:

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Insight / Asset fields

As a JSM project administrator, you can allow the label of fields of type Insight / Asset to be visible in the report on the portal for JSM Help Center customer by adding the fields from the project configuration. You can select the label of which field of type Insight / Asset to be shown by adding it from the select menu and then save the configuration.

Filtering by Insight Objects: Data Center / Server

 If you use Insight fields in a way that we currently do not support, please contact us to discuss how to accommodate your use case.

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Attachments

As a JSM project administrator, you can allow fields of type Attachment to be visible and available to download on the portal for JSM Help Center customer by adding the fields from the project configuration.

If the JSM project administrator allows a field of type Attachment to be visible on the portal, the JSM Help Center customer will be able to see and download the attachment (in file format, such as: pdf., png., jpg.).

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Linked Issues

As a JSM project administrator you can add Linked issues as a column so that JSM Help Center customers can see it and also search and filter by it.

If Linked issues are added to the report on the portal, it might take a little longer time to reload the Requests screen in order the requests to be displayed. It is due to security reasons, where not all existing Linked issues are considered during filtering, but only those that the customer has access to.

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As a JSM project administrator you can add Epic Link field as a column so that JSM Help Center customers can see it as a column also search and filter by it.

If Epic Link field is added to the report on the portal, it might take a little longer time to reload the Requests screen in order the requests to be displayed. It is due to security reasons, where not all existing Epic Links are considered during filtering, but only those that the customer has access to.

Unsupported fields

Third-party fields (incl. ProForma and Tempo)

Third-party app fields are currently unsupported due to Atlassian APIs. Examples of such unsupported fields are Elements Connect, ProForma, Tempo, Custom Field Suite, etc.

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We don’t support third-party fields because it is unknown what data format will be returned to us and there is no easy way to know whether the third-party add-on changes anything in the data structure which makes it difficult to maintain.