Simple and easy way for your customers to follow their requests on the Customer portal
Portal users often lose track of tickets on which they need to take action.
The challenge
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
Identify tickets To identify these tickets, users need to check approvals and go through the list of issues, opening each one individually to see if there are buttons to approve or comments asking for input. |
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
Email notifications Email notifications can easily get lost in a crowded inbox, and when users open the JSM customer portal, it is not obvious which tickets require action from them or need their attention. |
The solution
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
My Tasks: Customer ToDo List on JSM Portal My Tasks provides Portal Customers with a single, unified view of all requests waiting for approval, comments, or transitions. Additionally, customers have the option to create a personal follow-up list by adding requests directly from the request view page. This streamlined approach helps users stay on top of their tasks without missing critical actions. |
