As a JSM Help Center customer, you can access Worklog Report through JSM customer portal from Requests list.
On the Requests page, the customer can utilize the available filters to streamline search and locate the specific requests that matter the most.
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The results dynamically update to match the set criteria. |
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The filters can be used individually or combined to create more refined searches. |
Project filter
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Select project |
Begin by selecting the desired Jira Service Management project from the Select project dropdown menu. This will narrow down the displayed requests to those associated with the chosen Jira Service Management project.
Status filter
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Any status |
The default status is Any status. If the customer want to see only open or only closed requests, they can select Open Requests and Closed Requests, respectively.
Creator filter
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Created by anyone |
The default option is set to Created by anyone. This means that issues created by all of the associated JSM Help Center customers are shown. If the customer needs to see results only relevant to them, they can select Created by me or Where I am participant.
Request type filter
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Any request type |
To search for requests that are of a specific type, the customer can use this filter option to show issues.
Date filters
To perform a search based on dates, the customer may use the Date dropdown option. The default option is set to Start of month. The customer can quickly show the results for the previous month, two months ago, last week, and for the current week.
For more precise filtering, the customer can use the Start date and End date filters.
Expanding Issues
Expand button is available at the right side of each issue. Expanding an issue shows individual work logs, complete with details such as the date of time logging, the JSM agent responsible for logging the time, the status, and the amount of time expended.
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