As a JSM project administrator, you can enter information about a support contract for each JSM project to be which will become visible for the JSM Help Center customers.
As a JSM project administrator you can add one Contract per JSD project.
As a JSM project administrator you can choose the type of contract to be visible for the JSM Help Center customers:
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You can create one contract per JSM project. |
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→ In order to do so, select Contract management tab in the Project configuration of Worklog Report → then Create contract button.
→ From the dialog Create contract choose the type of contract (Monthly contract hours or Fixed contract hours).
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Monthly contract hours There are hours contracted per month, which means that the contracted hours renew every month until the end of the contract. |
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Fixed contract hours There are fixed hours contracted for a certain time period. |
→ In order to do so, JSM project administrator in Project configuration need to select Contract management tab → then Create contract button.
→ From the dialog Create contract choose Monthly contract hours or Fixed contract hours. Selecting Monthly contract hours or Fixed contract hours, you need to enter Enter a start and end date of the contract and how many hours is the contract for; contracted hours and a description.
→ Select Save → the contract information appears in a table view. You have the option to go to the portal from Project administration by clicking on
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Saving a contract will automatically show it to JSM customers if Worklog Report is enabled. |
If you want to see how the contract appears on the customer portal, you can do so by clicking on the Go to Customer Portal button.
→ You have the option to delete the contract.
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Deleting a contract will remove it from Worklog report on the portal and it will no longer be visible for the JSM Help Center customers. |
JSM Help Center customers can access see the Contract information on the portal by clicking Show contract button from Worklog Report button to the portal →
