Simple and easy way for your customers to follow their requests on the Customer portal
Portal users often lose track of tickets on which they need to take action.
The challenge
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Identify tickets To find identify these tickets, users need to check approvals and go through the list of issues, opening each one individually to see if there are buttons to approve or comments asking for input. |
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Email notifications Email notifications can easily get lost in the lista crowded inbox, and when users open the JSM customer portal, it is not obvious which tickets require action from them or need their attention. |
The solution
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My Tasks allows : Customer ToDo List on JSM Portal My Tasks provides Portal Customers to have with a single, unified view for of all requests waiting to for approval, to be comment to for transition. In addition customers have also , comments, or transitions. Additionally, customers have the option to add request in create a personal follow-up list by adding it requests directly from a the request view page directly. This streamlined approach helps users stay on top of their tasks without missing critical actions. |
