As a JSM Help Center customer, you can access Worklog Report through JSM customer portal from Requests list and use the Export options.
Worklog Report provides two types of exporting in Excel:
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Standard export
Тhe standard export
provides overview of the logged issues and associated time entries:
Issue Type:This represents the nature of the issue.
Reference Issue: The key to the referenced issue.
Time Spent:The total time spent on each issue, aggregated across all work logs.
Issue Status:The current status (waiting for support, closed, in progress, etc.) of each issue.
Requester:The user who created the issue
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Detailed export
The detailed export includes all of the information provided in the Standard export, with the addition of separate work logs for each issue on a second Excel page:
All of the details mentioned in the Standard export.
Individual Work Logs: A breakdown of the work logs for each issue. The information for each log contains:
Date:When the time was logged.
User:Which user logged the time.
Reference:The key to the referenced issue.
Description: The user’s description of the logged time.
Time Spent: How much time was spent, according to the log.