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changes.mady.by.user Kameliya Magunska

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Self-serve time tracking report on requests

Worklog Report allows portal customers to independently monitor and track the time spent on each request. It provides clear, detailed insights into the time logged at each stage of the request, offering quick and easy access to this information. This helps customers manage their contracted hours more effectively. Worklog Report ensures full transparency and control, making it simple to track progress and plan accordingly.

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Example scenario:

Portal Customer:

→"How much time is left from our contracted hours?"

JSM Administrator:

→"You have that information available on the Worklog Report on the portal! Simply log in to view the detailed breakdown of time spent on each service request."

The challenge

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Portal customer wants to monitor how much time has been was spent on their support or service requestrequests.

The solution

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Detailed Time Tracking

  • Portal customers can see exactly how much time has been dedicated to each service request.

  • The report breaks down time logged at every stage, ensuring clear visibility into the progress.

Self-Serve Access

  • The report is accessible directly through the customer portal, exclude excluding the need to contact support or rely on administrative requests.

  • Portal customers can instantly review all logged time, ensuring everything is up-to-date and on track.

Transparency and Trust

  • Worklog Report promotes transparency by showing how resources are being allocated. This builds trust and confidence in the service being provided.

Resource Management

  • Portal customers can monitor how much of their contracted time has been used, enabling better budget management and project planning.

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