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As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).

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Useful information

Open the report from the customer portal (Cloud)

Open the report from the customer portal (Data Center/Server)

Quick guide of how JSM Help center customers can use the report

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Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

  • Start by selecting the relevant Service Management project.

  • You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.

  • Finally, export the report and share it with whomever you need to.

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