As a JSM Help Center customer, you can use My Tasks on the JSM customer portal for every single request.
My Tasks on the Customer Portal
The My Tasks section appears in on every request page on , located at the top of the fields on the right.
My Tasks section contain tow has two buttons:
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Save to My Tasks |
The When you click this button, the request will be added to athe My added tasks tab in My Tasks page.
Once a request is added to My Tasks, a green label appears with a delete option.
Example:
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Added to My Task. |
→ you can also delete the added request form here from this section by clicking on the Close icon:
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Go to My Tasks |
Assess Access the My added tasks tab directly from here.
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My Tasks page
The My Tasks page on the Customer Portal can be asses accessed under the profile menu by selecting My Tasks. There are three This page contains four request lists, each with a different automated sorting criterion, and one that is manually added by the customer.organized differently:
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To Comment Approve (tab):
This is a list with of all requests which might expect an answer from yourequiring your approval. |
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To Approve Transition (tab):
This is a list with of all requests requiring your approvalyou can transition to another step in the workflow. |
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To Transition Comment (tab):
This is a list with of all requests you can transition to another step in the workflowthat may expect an answer or input from you. |
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My added tasks (tab):
This is a list with of all requests you, as the customer, have manually saved to My tasks - My added tasks tab is a personal group of requests that the customer has added themselves. Portal Customer . You can delete a saved request either from the request page and also or from the My added tasks tab. |
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