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As a JSM Help Center customer, you now have the easiest way to switch between Advanced Requests Report and the available chart reports (Created vs Resolved or SLA met vs breached).

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Useful information

Open the report from the customer portal (Cloud)

Open the report from the customer portal (Data Center/Server)

Quick guide of how JSM Help center customers can use the report

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Advanced Requests Report

Advanced Requests Report allows JSM Help Center customer to navigate, create, search and export their report.

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Created vs Resolved chart

Created vs Resolved chart allows JSM Help Center customer to:

  • select a project

  • pick a time period

  • see the relation between created and resolved Jira tickets over a given period of time.

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SLA met vs breached

SLA met vs breached chart allows JSM Help Center customer to:

  • select a project

  • pick a time period

  • select priority

  • select SLA

  • see the relation between the number of requests with met and breached SLA.

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