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Feature

Cloud

Data Center/Server

Project Configuration - available for Jira Project Administrator

Project Configuration

  • Accessible from Global Configuration

  • Project Settings

  • Accessiblefrom Global Configuration

  • Project Settings

Advanced Requests Report tab

Panel
bgColor#F4F5F7

Show Advanced Requests Report for JSM Help Center customers

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
bgColor#F4F5F7

Select fields to be shown on the portal in the report

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
bgColor#F4F5F7

Show all requests in the report

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
bgColor#F4F5F7

Data export

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Available fields

Panel
bgColor#F4F5F7

Filtering for Insight/Asset field

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

You can select to show Insight/Asset fields even if the Object Schema User permissions for Jira Service Management Customersare DISABLED, but filtering will work only when they are ENABLED.

Charts on the portal tab

Panel
bgColor#F4F5F7

Show Created vs Resolved chart on the portal

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

Panel
bgColor#F4F5F7

SLA met vs breached chart on the portal

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2716
panelIcon:heavy_multiplication_x:
panelIconText✖️
bgColor#FFEBE6

Request additional fields tab

Panel
bgColor#F4F5F7

Select fields to be shown in a request view page

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

Panel
panelIconId2714
panelIcon:heavy_check_mark:
panelIconText✔️
bgColor#E3FCEF

Configured in Project Configuration

...

Panel
bgColor#E3FCEF

We are also open to any suggestions you might have.

Contact us via Emailor Support request.