As a JSM project administrator, you can enter information about a support contract for each JSM project which will become visible for the JSM Help Center customers.
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You can create one contract per JSM project. |
→ In order to do so, select Contract management tab in the Project configuration of Worklog Report → then Create contract button.
→ From the dialog Create contract choose the type of contract (Monthly contract hours or Fixed contract hours).
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Monthly contract hours There are hours contracted per month, which means that the contracted hours renew every month until the end of the contract. |
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Fixed contract hours There are fixed hours contracted for a certain period. |
→ Enter a start and end date of the contract; contracted hours and a description.
→ Select Save → the contract information appears in a table view.
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Saving a contract will automatically show it to JSM customers if Worklog Report is enabled. |
If you want to see how the contract appears on the customer portal, you can do so by clicking on the Go to Customer Portal button.
→ You have the option to delete the contract.
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Deleting a contract will remove it from Worklog report on the portal and it will no longer be visible for the JSM Help Center customers. |
JSM Help Center customers can see the Contract information on the portal by clicking Show contract button from Worklog Report →
