As a JSM Help Center customer, you can access Worklog Report through JSM customer portal from Requests list.
On the Requests page, JSM Help Center customer can utilize the available filters to streamline search and locate the specific requests that matter most.
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The results dynamically update to match the set criteria. |
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The filters can be used individually or combined to create more refined searches. |
Project filter
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Select project |
Begin by selecting the desired Jira Service Management project from the Select project dropdown menu. This will narrow down the displayed requests to those associated with the chosen Jira Service Management project.
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Status filter
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Any status |
The default status is Any status, if you want to see only open or only closed requests, you can select Open Requests and Closed Requests, respectively.
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Creator filter
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Created by anyone |
The default option is set to Created by anyone. This means that issues created by all of the associated JSM Help Center customers are shown. If JSM Help Center customers needs to see results only relevant to him, in order to do so select Created by me or Where I am participant.
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Request type filter
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Any request type |
To search for requests that are of a specific type, JSM Help Center customers can use this filter option to show issues.
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Date filters
To perform a search based on date, JSM Help Center customers may use the Date dropdown option. The default option is set to Start of month. JSM Help Center customers can quickly show the results for the previous month, two months ago, last week, and for the current week.
For more precise filtering, JSM Help Center customers can use the Start date and End date filters.
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Expanding Issues
Expand button is available at the right side of each issue. Expanding an issue shows individual work logs, complete with details such as the date of time logging, the JSM agent responsible for logging the time, the status, and the amount of time expended.
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