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Added columns that need more time to load As mentioned in the previous topic, we load only the information about the first 20 requests. However, if you have selected many columns we are extracting all custom fields that are configured to be shown. Only once we finish gathering the information, then we show the full report. There are some columns that require more time (for example Linked Issues, Epic Links, SLA). Please tell us all of the columns that you have set up to be used in Advanced Portal Reports. If you have some of these columns, this might slow down the report. Please try removing all columns expect Summary and Reference and try again. If that speeds up the process considerably you can try adding your columns one by one to see which is the one causing the slow load and contact our Support team to report this.  |
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We are currently working on optimizing the load time for the slow columns mentioned above (Linked Issues, Epic Links). And also we have ideas to change the report so that the columns are loaded asynchronously which means once we gather information for one column for one request, we will show it immediately and only the slower columns will be shown later. This is currently in our backlog but we hope to be able to do these improvements later in the year2023.
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