Service Desk Agents can select which issue fields what is to be visible to the customers are allowed to see per project.
In order to do that, follow the steps.
From your Jira Service Desk project click on the “Project settings“ in the left sidebar menu.
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Then choose “Advanced Customer Reports Settings“.
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There you can select from:
Show Advanced Requests Report on the portal -> If enabled, the Customer Portal will display the Advanced Reports button and the customers will be able to see the new report.
Show all requests in the report -> If enabled, the Customer Portal will display not only requests that they or someone in their organization created but all created requests.
Note: If you select this option an alert message will be displayed to confirm your choice.N columns selected -> The Service Desk Agent can select which fields to be displayed in the customer portal report. These are additional columns that the customer can add / remove in the report.
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have 3 parts to configure: