I’m seeing LESS tickets than expected

If you are not seeing some tickets that you expect to be able to see in the Advanced Reports even though you have selected “Reported By Anyone”, there are some possible causes.

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This option DOES NOT show all tickets in general, it only shows all tickets that you are supposed to see in your Service Desk report. This means that even if two users are in the same organization, it’s possible that one of the users doesn’t see a specific ticket because this ticket is still not shared with any organization.

What can I do in such situations?

Open any of the issues you think you should see but you don’t.

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After you’ve done all 5 steps and you are sure there is no obvious problem related to this. Please send us answers to this questions and screenshots if possible (especially from #5)

I’m seeing MORE tickets than expected

If you’re seeing more tickets than you expect you can look for the possible causes:

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