Modify My Request allows customers to edit fields to the Customer portal.
Request fields that can be edited are:
Summary
Description
If the JSM administrator has set specific restrictions for the request form fields in Jira, Modify My Request will override them.
For example:
→ If Summary or Description field has a default text set and customer is not allowed to enter their own text when creating the request, enabling Modify My Request will allow them to edit the default text.
→ If Summary or Description field is hidden and the customer is not allowed to fill it when creating the request, enabling Modify My Request will allow them to fill it.