How to get all reguest types for a service desk via REST call

The easiest way to get all request types configured for a service desk project is by requesting a REST call in a browser.

Steps:

  1. Open your Jira in a web browser (Firefox, Mozilla etc.)

  2. Log in

  3. Open a new browser tab

  4. In the new tab enter the URL

https://#PUT_HERE_YOUR_JIRA_NAME#.atlassian.net/rest/servicedeskapi/servicedesk/#PUT_HERE_THE OF THE SERVICE DESK#/requesttype

 Do not forget to replace the

  • #PUT_HERE_YOUR_JIRA_NAME# with the name of your Jira instance

  • /#PUT_HERE_THE OF THE SERVICE DESK# with the number of the service desk you are looking for.

Example:

https://gecata.atlassian.net/rest/servicedeskapi/servicedesk/1/requesttype

 

5. After clicking Enter, you should see a screen like :

5. Right click in the browser search result and choose Save Page As / Save As to store the data as a JSON file on your computer.