How to fix the list of users not being populated on Cloud

Owned by Georgi Gachev
Jun 02, 2021
1 min read

If you don’t see any user picker options in the user selection lists (e.g. Reporter, Creator) then it’s possible you are getting the error Forbidden - 403 Forbidden: "Missing user picker permission”.

The REST call that is supposed to be executed is “/rest/api/3/user/search/query/key?query=is reporter of <projectKey>” where <projectKey> is the key of your JSM project. This happens because our add-on has its own private Jira user that is used to run the REST calls and it needs the user picker permissions and somehow your cloud instance is not providing it.

In order to fix it go to System Settings → Global Permissions, scroll to the bottom and from the dropdowns select “Browse users and groups” and set it to “Public”. Then click Add