Advanced Portal Reports for Jira Service Management - Cloud

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Provide powerful reporting for your Jira Service Desk customers

Atlassian's Jira Service Management is a product allowing customers to report problems to IT staff on an ongoing basis. The staff, accordingly, proceeds with solving these problems or escalating them to the next IT support line. Thus, Jira Service Management's main goal is to optimize and regulate the user-service contact.

With Advanced Portal Reports, you can dramatically increase the transparency for your customers, helping you get the most out of Atlassian's Jira Service Management.

With Advanced Portal Reports for Jira Service Management, your Service Desk agents can:

• configure and share request details to the customers on the portal via the Advanced Report

• add up to 5 extra fields with information to the Request view page, including SLAs

 

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