Advanced Portal Reports fails to load: 500 error
Adding group atlassian-addons-admin to Browse users and groups in the Global permissions
If Advanced Portal Reports fails to load, this might be caused by the lack of necessary access rights to view users and groups.
In order to check and resolve this, please check the browser’s Network tab (right-click on the page, select Inspect, go to Network tab, reload and perform the same exact steps which led to the error). If you see a 500 error and the error message reads:
403 Forbidden. You do not have permissions to browse users and groups
It means that the necessary access rights to view users and groups are missing.
To resolve this issue, you need to update the Global permissions settings. Specifically, the group atlassian-addons-admin must be granted the Browse users and groups permission.
→ In order to open Network tab: Right-click a page and select Inspect. This displays the HTML code for the element you clicked.