Change the text on the access button for Advanced Portal Reports
As a JSM administrator, you can change the text on the Advanced Report access button on the portal.
How to change the access button text
To do this, go to:
Global configuration → Access point on the portal tab
Under Change the text on the access button for Advanced Report, fill in the text field with your preferred wording.
The system automatically saves the selections.
Default behavior
The default text of the access button is:
Switch to Advanced Report →
If no access point option has been selected, a message is displayed indicating that Advanced Report is not visible on the JSM Help Center.
Report title behavior
When a custom text is configured for the Advanced Report access button, the same text is automatically used as the report title shown in the top-left corner of the Advanced Report dialog.
This happens automatically and requires no additional configuration.
Custom button text → the report title uses the same text
Default button text (field left empty) → the report title remains “Advanced Report”
This keeps the naming consistent across the portal and aligned with the terminology used in your organization.
Access point availability
When at least one option is selected from Access points for Advanced Report for Jira Service Management customers, the Change the text on the access button for Advanced Report option is enabled.
→ Fill in the text field (Add text) with a custom name or leave it empty to use the default name.
→ Access text button changed on the JSM Help Center: