Use the reports-

As a JSM Help Center customer, you now have the easiest way to navigate, create, search and export your report.

Start by selecting the relevant Service Management project.

You can then filter the results, manage the columns, or change the number of displayed issues so that the report displays exactly what you want to see.

Finally, export the report and share it with whomever you need to.

Open report from customer portal (Cloud)

Open the report from the customer portal (Data Center/Server)