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Simple and easy way for your customers to edit their request to requests on the Customer portal.
Customers often need to update or include additional information for their requests. The usual workflow is to contact the administrator. This actions can be often and Then the administrator need to be aware and make makes changes on behalf of the customer. This can happen quite often and cost a lot of time.
Modify My Request allows Portal Customers to edit Summary and Description field and the JSM administrator have the has an automated update in the main Jira issue.
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