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As a JSM

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Help Center customer, you

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can

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use Modify My Request

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on the JSM customer portal

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for every request you are the Reporter or Creator of.

The button Modify My Request appears in the request below its Summary.

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Clicking on Modify My Requestbutton

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expands a box where you can edit and update the Summary and Description fields of the request.

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JSM Help Center customers can edit:

  • Summary

  • Description

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Portal request can be edited by:

  • Creator

  • Reporter

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Portal request cannot be edited:

  • if there is a resolution set for the ticket

  • if edits are disabled in Jira for this request status