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As a JSM administrator, you can enable Modify My Request per project from the project settings of any Jira Service Management project.

Enable Modify My Request

→ FromAccess Project configuration you can show Modify My Request button on the Customer portal for the specific Jira Service Management project by clicking on the Enable Modify My Request on Customer portal checkbox.

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Edit Modify My Request on the portal

By enabling Modify My Request on the Customer portal, JSM Help Center customer can edit Summary and Description fields.

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JSM Help Center customers can edit:

  • Summary

  • Description

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Access and Permissions of

Once you enable it, the button Modify My Request will appear in every request from this project on the Customer Portal.

Use Modify My Request

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(warning)

All portal requests

Portal request can be

edit with Modify My Request

edited by:

  • Creator

  • Reporter

Project configuration: JSM Project administrator view

image: title → Modify My Request: Project configuration

Modify My Request: JSM Help Center Customer view

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Portal request cannot be edited;

  • if there is a resolution set for the ticket

  • if edits are disabled in Jira for this request status