JSM Help Center customers can edit:
Summary
Description
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As a JSM administrator, you can enable Modify My Request per project from the project settings of any Jira Service Management project.
→ FromAccess Project configuration you can show Modify My Request button on the Customer portal for the specific Jira Service Management project by clicking on the Enable Modify My Request on Customer portal checkbox.
By enabling Modify My Request on the Customer portal, JSM Help Center customer can edit Summary and Description fields.
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Once you enable it, the button Modify My Request will appear in every request from this project on the Customer Portal.
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Project configuration: JSM Project administrator view
image: title → Modify My Request: Project configuration
Modify My Request: JSM Help Center Customer view
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Portal request cannot be edited;
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