If the JSM administrator has set specific restrictions for the request form fields in Jira, Modify My Request will override them.
For example:
→ If Summary or Description field has a default text set and customer is not allowed to enter their own text when creating the request, enabling Modify My Request will allow them to edit the default text.
→ If Summary or Description field is hidden and the customer is not allowed to fill it when creating the request, enabling Modify My Request will allow them to fill it.
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Modify My Request allows customers to mention anyone from the Jira project. Mentioning a user will not add them as a request participant.
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If the JSM administrator has disabled the editing option for this request in this status, Modify My Request will override this and let the customer edit the request.