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Modify My Request allows customers to edit fields to the Customer portal. The following supported fields to edit
Request fields that can be edited are:
Summary
Description
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If the JSM administrator have different configuration for Request form → has set specific restrictions for the request form fields in Jira, Modify My Request don’t respect it will override them. For example: → If JSM administrator hide field from the portal → If JSM administrator configure field with preset value → If JSM administrator set different value name on itSummary or Description field has a default text set and customer is not allowed to enter their own text when creating the request, enabling Modify My Request will allow them to edit the default text. → If Summary or Description field is hidden and the customer is not allowed to fill it when creating the request, enabling Modify My Request will allow them to fill it. |
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