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Modify My Request allows Edin to edit fields to the Customer portal. The following allows supported fields to edit are:

  • Summary

  • Description

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Note

If JSM administrator have specific request type fields configurations different configuration for Request form → Modify My Request overwrites it and don’t respect it.

For example:

→ If JSM administrator hide field from the portal

→ If JSM administrator configure field with preset value

→ If JSM administrator set different value name on it

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