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As a JSM administrator, you can enable Modify My Request from the project settings of any Jira Service Management project.
Enable Modify My Request
→ From Project configuration you can show Modify My Request button on the Customer portal for the specific Jira Service Management project by clicking on the Enable Modify My Request on Customer portal checkbox.
Modify My Request: JSM administrator view
Modify My Request: JSM Help Center Customer view
Edit Modify My Request on the portal
By enabling Modify My Request button on the Customer portal, JSM Help Center customer can edit Summary and Description fields.
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JSM Help Center customers can edit:
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