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As a JSM administrator, you can enable Modify My Request from the project settings of any Jira Service Management project.
Enable Modify My Request
→ From Project configuration you can show Modify My Request button on the Customer portal for the specific Jira Service Management project by clicking on the Enable Modify My Request on Customer portal checkbox.
Modify My Request: JSM administrator view
Modify My Request: JSM Help Center Customer view
Edit Modify My Request on the portal
By enabling Modify My Request button on the Customer portal, JSM Help Center customer can edit Summary and Description fields.
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JSM Help Center customers can edit:
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Access and Permissions of Modify My Request on the portal
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Monitor Modify My Request in Jira
As a JSM administrator, you can monitor every edit from the issues in Jira. All updates are listed under an issue as comments.
→ Notification in notification Jira center from Modify My Request.
→ Comment from Modify My Request in the Comment section of:
witch field has been modified
who modified it
when has been modified → date and hour.
The section the options to be Edit and Delete.
→ Comment from Modify My Request in the History section of:
what was the exact change
