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As a JSM administrator, you can enable Modify My Request from the project settings of any Jira Service Management project.

Enable Modify My Request

→ From Project configuration you can show Modify My Request button on the Customer portal for the specific Jira Service Management project by clicking on the Enable Modify My Request on Customer portal checkbox.

Modify My Request: JSM administrator view

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Modify My Request: JSM Help Center Customer view

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Edit Modify My Request on the portal

By enabling Modify My Request button on the Customer portal, JSM Help Center customer can edit Summary and Description fields.

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JSM Help Center customers can edit:

  • Summary

  • Description

Access and Permissions of Modify My Request on the portal

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(warning) All portal requests can be edit with Modify My Request by:

  • Creator

  • Reporter

Project configuration: JSM Project administrator view

image: title →

Monitor Modify My Request

: Project configuration

Modify My Request: JSM Help Center Customer view

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Monitor Modify My Request fro Jirafro Jira

As a JSM administrator, you can monitor every edit from the issues in Jira. All updates are listed under an issue as comments.