{"xsrfToken":"69a0b50ef8905058117ff76dfb4ac98fe8179c44_lout","branding":{"id":"58","key":"dzibg","name":"DZI - part of KBC Group Service desk","portalBaseUrl":"/servicedesk/customer/portal/58","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/58/7","theme":{"headerBGColor":"#fefefe","headerLinkColor":"#292929","headerLinkHoverColor":"#0088c4","headerLinkHoverBGColor":"#0088c4","headerBadgeColor":"#0088c4"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Apps Support Center","sharedPortalName":"Nemetschek Bulgaria Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Apps Support Center","sharedPortalName":"Nemetschek Bulgaria Support","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#397eb2","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"58","key":"dzibg","projectId":10216,"serviceDeskId":58,"name":"DZI - part of KBC Group Service desk","description":"<p>Welcome! You can raise a request for DZI - part of KBC Group Service desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/58","reqTypes":[{"id":"212","name":"Administration","descriptionHtml":"","callToAction":"Administration","introHtml":"<p>Заявка за регулярна поддръжка на системата</p>","icon":10536,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[79],"key":""},{"id":"213","name":"Change request","descriptionHtml":"","callToAction":"Change request","introHtml":"<p>Заявки за промени в системата</p>","icon":10531,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[79],"key":""},{"id":"214","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Заявка при проблеми с работата на системата</p>","icon":10524,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[79],"key":""},{"id":"215","name":"Email request","descriptionHtml":"","callToAction":"Email request","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10544,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"216","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10521,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"217","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10519,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"218","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10535,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"219","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10520,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"220","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10516,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"221","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10550,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":79,"name":"Requests"}],"orderMapping":{"79":[212,213,214]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":58,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DZIBG","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWY0ZTY3YS1jMGM1LTRkZjktOWFkMS1kMzExNjQwN2UzYmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2MjA0ODAsIm5iZiI6MTc0NzYxOTI4MH0.oWKmyXpEw5VGimQIugGc5MxCM-LU3nNdO6EKmgLzr5A","targetCollection":"upload-project-10216","endpointUrl":"https://api.media.atlassian.com","clientId":"11f4e67a-c0c5-4df9-9ad1-d3116407e3bf","tokenDurationInMins":20}},"reqCreate":{"id":214,"projectId":10216,"form":{"name":"Incident","descriptionHtml":"","callToAction":"Incident","intro":"<p>Заявка при проблеми с работата на системата</p>","instructions":"","icon":10524,"iconUrl":"https://tools4teams.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10188","fieldConfigId":"10309","label":"Severity","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10513","label":"Critical","selected":false,"children":[]},{"value":"10514","label":"Significant","selected":false,"children":[]},{"value":"10515","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Company","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10277","label":"ДЗИ","selected":false,"children":[]},{"value":"10278","label":"ОББ","selected":false,"children":[]},{"value":"10279","label":"ОББ Интерлийз","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/58/create/214","requestValidateBaseUrl":"/servicedesk/customer/portal/58/validate/214","calendarParams":{"firstDay":0,"date":"2025-05-19T04:48:01+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMWY0ZTY3YS1jMGM1LTRkZjktOWFkMS1kMzExNjQwN2UzYmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjE2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc2MjA0ODEsIm5iZiI6MTc0NzYxOTI4MX0.gggjHQl83E2qb1ElnBKpG3v_cmAWr2pZCLb_7pscjdE","targetCollection":"upload-project-10216","endpointUrl":"https://api.media.atlassian.com","clientId":"11f4e67a-c0c5-4df9-9ad1-d3116407e3bf","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}